Terms and Conditions

Payments:

  • For your purchases through our web store, we accept credit and/or debit cards through Mercado Pago.
  • National payments are made in Chilean pesos (CLP).
  • International payments are made in dollars (USD).

Shipping

Standard Shipping RM, Standard Shipping Chile and Shipping Payable

  • Shipments within the Metropolitan Region (RM) and other regions of Chile are made using the virtual payment method of credit/debit card
  • Shipments have a fixed cost of $3,500 within the RM and $5,000 for the rest of Chile.
  • These shipping costs will be charged to the web store at the time of purchase.
  • Additionally, we offer the "Shipping Pay" option through Starken. Payment is made directly when receiving the package.
  • The delivery time for shipments within Chile is approximately 7 business days.
  • You have the option to choose to receive your order at a specific Starken location. You must clearly indicate this preference in the shipping information during the purchasing process.

International Shipping ✈️

  • The shipping value is calculated and a consolidated value that includes the product and shipping is sent to the customer's email.
  • Delivery time for international shipments may vary and may take up to 60 business days, depending on destination.

By placing an order in our web store, you accept the terms and conditions established for shipping.

Returns & Exchanges

Size changes:

  • Size changes are accepted for products purchased, requesting the change within 3 days of receiving the package.
  • The customer will be responsible for covering all shipping costs associated with the size change.

Returns/Refunds:

  • Returns or refunds will only be made in the event of product failures.
  • If the product has any fault, the customer must contact the store within 3 days of receiving the order to request a return or refund.
  • Adequate evidence of product failure will be required to proceed with the return or refund.
  • The refund will be made using the same payment method used in the original purchase.
  • Shipping costs are not refundable.

By placing an order on our web store, you agree to the terms and conditions established for payments, shipping, exchanges and returns.